Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to Bilelia ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bilelia.com or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, postal address when you contact us or place an order
Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
Communication Data: Information contained in correspondence when you contact us
Project Details: Custom furniture specifications, design preferences, and measurements

3. Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

Usage Data: IP address, browser type, device information, pages visited, and time spent on pages
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience
Analytics Data: We use Google Analytics and Facebook Pixel to understand website usage patterns

4. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our furniture design and manufacturing services
To process your custom furniture orders and communicate about projects
To send you updates, marketing communications, and promotional materials (with your consent)
To respond to your inquiries and provide customer support
To process payments and prevent fraudulent transactions
To analyze website usage and optimize user experience
To comply with legal obligations and enforce our terms

5. Sharing Your Information

We may share your information with:

Service Providers: Third-party companies that assist with payment processing, shipping, analytics, and marketing
Business Transfers: In connection with any merger, sale of company assets, or acquisition
Legal Requirements: When required by law or to protect our rights and safety
With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use the following types of cookies:

Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics to understand website usage
Marketing Cookies: Facebook Pixel for targeted advertising
Preference Cookies: To remember your settings and preferences

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

7. Third-Party Services

Our website integrates with third-party services:

Google Analytics: For website traffic analysis
Facebook Pixel: For advertising and analytics
Payment Processors: For secure payment processing

These third parties have their own privacy policies governing their use of your information.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit using SSL/TLS protocols
Secure storage of personal and payment information
Regular security assessments and updates
Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related information may be retained for up to 7 years for warranty and legal purposes.

10. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal information
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information below.

11. Marketing Communications

With your consent, we may send you marketing emails about our furniture products, special offers, and news. You can opt out at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us directly at bilelia@hotmail.com
Adjusting your communication preferences in your account settings

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

Bilelia - Handcrafted Furniture Workshop

381 Stewart Stream
West Georgeport
PE27 5PP
United Kingdom

Email: bilelia@hotmail.com

Phone: +44 29 3099 8898

Business Hours: Monday-Friday: 09:00-18:00, Saturday: 10:00-16:00

16. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113